Service – It’s all about communication

Some software companies look at support services as an onerous task.  At esuite we consider technical support services as an opportunity to communicate with our customers, learn about their needs and improve our product.

Help Line

We provide a complete range of technical support services:
         24 x 7 Telephone Support (calls responded to on average within 3 seconds)
         Email Support
         Remote Access Support
         Technical Issues Resolved Quickly

Live System Monitoring

Thanks to a suite of system monitoring tools that are built in to esuite, we are able to provide a monitoring service that identifies:
         PC Hardware issues such as storage capacity
         Internet status
         Application On-line status
         Inter-branch communications status
         Performance issues
         User operational errors
         User login status
         Application errors

If a hardware, internet or software problem occurs then we are often aware of it before our customers are.  This enables us to provide a higher level of service and fix any issues very quickly.  It also has helped us to build a faster and more reliable software program.

Upgrades over the net

With our live internet update facility we offer a convenient way for our clients to stay up to date with the latest version of Esuite. This technology allows us to broadcast program updates, data structure changes and even customisation updates.  With this fully automated service we can keep our customers up to date more often and with less interruption.  Upgrades can be performed whilst users are using the system